ezvip Privacy Policy

The data controller responsible for processing personal data collected through the ezvip platform at ezvip.asia is ezvip ("ezvip", "we", "us", "our"). For the purposes of this Privacy Policy, "personal data" means any information that identifies or could reasonably be used to identify a natural person, consistent with the definitions under the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing regulations administered by the National Privacy Commission (NPC).

ezvip is committed to complying with the Data Privacy Act of 2012, the NPC's implementing rules and regulations, and all other applicable Philippine laws governing the collection, use, storage, and disclosure of personal information.

ezvip collects personal data through multiple channels in the ordinary course of operating an online casino and sports betting platform. The categories of data collected include the following:

ezvip does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. ezvip does not collect data from individuals known to be under 21 years of age. If ezvip becomes aware that personal data has been collected from an underage individual, that data will be promptly deleted and the associated account closed.

ezvip uses the personal data collected for the following purposes:

• Account Management: Creating and maintaining your ezvip player account, authenticating your identity at login, and managing account preferences;
• Service Delivery: Processing deposits and withdrawals through GCash, Maya, and Philippine bank channels; crediting winnings; fulfilling bonus allocations;
• Regulatory Compliance: Meeting obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and any other applicable Philippine legal requirements including KYC and age verification;
• Fraud Prevention and Security: Detecting and investigating suspicious account activity, unauthorized access, bonus abuse, money laundering, and other prohibited conduct;
• Customer Support: Responding to enquiries, resolving disputes, and providing account assistance through live chat and email;
• Platform Improvement: Analysing aggregated usage data to improve platform performance, game library curation, and user experience;
• Responsible Gaming: Monitoring gameplay patterns where relevant to responsible gaming obligations and responding to self-exclusion requests;
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in. You may opt out at any time from your account settings.

ezvip does not sell your personal data to third parties. ezvip does not use personal data for automated profiling that produces legal or similarly significant effects without human review.

Under the Philippines' Data Privacy Act of 2012, ezvip processes personal data on the following legal bases depending on the processing activity:

• Contract Performance: Processing necessary to provide you with ezvip's services under the Terms & Conditions you agreed to at registration;
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA reporting requirements, NPC data governance obligations, and other applicable Philippine law;
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and system integrity, where such interests are not overridden by your data protection rights;
• Consent: Processing for optional purposes such as marketing communications, where you have provided clear affirmative consent that can be withdrawn at any time.

ezvip does not sell, rent, or trade your personal data. ezvip may share your data in the following limited circumstances:

• Payment Processors: GCash (GXI), PayMaya/Maya Bank, BPI, BDO, Metrobank, and other Philippine payment providers receive the minimum data necessary to process deposits and withdrawals on your behalf;
• Game Software Providers: Third-party game studios (e.g., JILI, PG Soft, Pragmatic Play) may receive anonymized session identifiers necessary for game delivery; they do not receive your personal identity data;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other relevant Philippine authorities may receive data as required by law or regulatory directive;
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by ezvip under binding confidentiality obligations;
• Law Enforcement: Where required by court order, subpoena, or other lawful legal process issued by Philippine authorities.

Any third party receiving personal data from ezvip is contractually required to process that data solely for the stated purpose and to maintain appropriate data security standards.

ezvip uses cookies and similar technologies to operate the platform and improve user experience. The types of cookies deployed include:

• Essential Cookies: Required for platform operation — session authentication, security tokens, and load balancing. These cannot be disabled without affecting functionality;
• Analytics Cookies: Aggregate, anonymized data on how players navigate the platform, used to improve game discovery, page performance, and mobile optimization for Philippine users;
• Preference Cookies: Store your language settings, display preferences, and lobby filters between sessions.

Marketing or third-party advertising cookies are not deployed on the ezvip platform. You may manage cookie preferences through your browser settings; however, disabling essential cookies will impair your ability to log in and use the platform.

ezvip retains personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your ezvip account and for a minimum of five (5) years following account closure, as required for AMLA and PAGCOR compliance;
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years in compliance with Philippine anti-money laundering regulations;
• KYC Verification Documents: Retained for a minimum of five (5) years following submission or account closure, whichever is later;
• Support Communications: Live chat and email records retained for two (2) years from the date of last interaction;
• Marketing Consent Records: Retained for the period of consent plus two (2) years to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with ezvip's data destruction procedures.

Under the Philippines' Data Privacy Act of 2012, you have the following rights regarding your personal data held by ezvip:

• Right to Be Informed: You have the right to know that ezvip is collecting your personal data and the purposes for which it is used — which this Privacy Policy fulfils;
• Right of Access: You may request a copy of the personal data ezvip holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data in your ezvip account;
• Right to Erasure / Right to be Forgotten: You may request deletion of your personal data, subject to ezvip's legal retention obligations under AMLA, PAGCOR, and other applicable law that may override this right;
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to Data Portability: You may request that your data be provided in a commonly used electronic format;
• Right to Damages: You have the right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained personal data in accordance with Philippine law.

If you believe ezvip has handled your personal data in violation of the Data Privacy Act, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

ezvip implements technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and ezvip's servers;
• Encryption of sensitive data fields at rest in ezvip's databases;
• Strict role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing;
• Multi-factor authentication requirements for administrative access to production systems.

While ezvip takes all reasonable precautions, no internet transmission or electronic storage system is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, ezvip will notify you and the National Privacy Commission in accordance with the NPC's breach notification requirements.

You are responsible for maintaining the security of your own ezvip account credentials. Never share your password with anyone. Contact ezvip immediately via live chat if you suspect unauthorized access to your account.

ezvip may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or platform changes. When material changes are made, ezvip will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the email or mobile number on their account.

Your continued use of the ezvip platform following any update to this Privacy Policy constitutes acceptance of the revised terms. We encourage you to review this page periodically to remain informed about how ezvip protects your personal data.